Maintenance Coordinator

About us

With more than 5,100 colleagues the WITRON group are a strong partner for highly automated logistic systems. From planning to realization and up to maintenance.

Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution. Our IT Support Technicians are crucial to supporting our automation through real time monitoring, root cause analysis and driving continuous improvement initiatives.

Being part of WITRON Australia stands for long-term experience and competence when it comes to service, maintenance as well as the operation of logistics systems.

Joining the WITRON Australia team during a key growth phase, no two days will look the same as you collaborate with leaders, operators, technicians, and our customer to address faults, find solutions, escalate issues, and fine tune performance. 

Our ideal candidate

• Hold a degree in information technology, software engineering, computer science or related field or equivalent industry experience

• Effective management of relationships across all levels of the organization and with internal & external stakeholders

• Analytical understanding with the ability to solve problems

• Ability to prioritize several tasks and diverse workload

• Hand-on learner with ability to acquire new knowledge and skills

• Good verbal and written communication skills

• Knowledge of Oracle, MySQL, PL/SQL, networking solutions and troubleshooting

• Knowledge of Windows operating system and Microsoft Office Suite (e.g. Word, Excel, Outlook)

• Knowledge of remote access tools (e.g. Windows Remote Desktop, PC Anywhere, VNC)

• Demonstrated commitment to safety, attention to detail and critical thinking

• Must be willing and able to work shift work (including evenings, nights, weekends, and public holidays) 

Your role in our team

Working as part of a cross functional team you’ll primarily support daily operations by using real time system monitoring and root cause analysis to maximise system uptime, ensure productivity benchmarks are achieved (or exceeded) and drive continuous improvement initiatives. You’ll utilize in-house and industry IT solutions to collaborate with our team and that of our customer to address faults, escalate issues and drive performance. You are analytical, outcome driven and proactive in nature.

The software developer in Lifetime Support is responsible for the long-term support and further development of software solutions in existing customer systems. They analyze and resolve software issues, coordinate change requests with customers and internal departments, and develop and implement requested software change requests. They also support new employees during their onboarding and act as an interface between customers, project management, and other internal departments.

• Ensure system performance through system monitoring on WMS / WCS applications and IT / Database systems (database server, server, network)

• Provide technical second level support for colleagues and users

• Create and analyze reports and conduct statistical trend analysis

• Maximize system availability

• Perform system monitoring (e.g. order cycle, pick performance, material flow)

• Coordinate with third party companies where necessary (e.g. Hewlett-Packard)

• Manage system-generated fault and performance escalation to Level 3 Specialists

• Compose and maintain effective technical documentation (e.g. training material, technical specification)

• Conduct thorough specification vs. performance analysis and identify deviations and exceptions

• Review and realign “Top Ten” system improvement ideas

• Design and execute continuous improvement projects

• Software maintenance of existing customer systems – Development, testing, and installation of updates, bug fixes, and optimizations to existing software solutions.

• Problem analysis and troubleshooting – Identification and resolution of software issues in existing systems to ensure smooth operation.

• Coordination of change requests with customers - Clarification, coordination, and documentation of customer requirements for software changes.

• Collaboration with internal and external interfaces

• Close coordination with project management, support teams, and customers to resolve technical challenges.

• Performing tests and quality assurance for software updates and changes

What's in it for you

• Competitive salary package, above award rates and annual loyalty bonus for eligible team members.

• Team Culture - We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment with generous rates of pay, shift penalties and overtime.

• Employee events -Look forward to our informal summer “Oktoberfest” and Christmas-in April parties.

• Support & Opportunity - Performance is worth the effort. Your potential will be both recognised and supported. Career opportunities are available for all of our employees, come grow with WITRON.

Successful candidates must have full working rights within Australia (no sponsorship visa). 

If all this sounds like you, please watch the video below and Apply Now to submit your application.

Job summaryThere's never been a better time to join WITRON! Come grow your career in a world leading global organisation as we embed our Australian operations.

The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams – far more than just mechanics, electronic technicians, mechatronic engineers – follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.

Being part of the WITRON Group the WITRON Service Australia (PTY) Ltd. is internationally successful with the technical operation of automated logistic systems.

We offer you

• Competitive salary package, above award rates and annual loyalty bonus for eligible team members.
• Team Spirit - We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment.
• Top equipment - We will provide you with brand name work apparel and professional tools to ensure all employees have the right equipment to do the job.
• Employee events - Look forward to our informal summer ‘Oktoberfest’ and mid-year ‘Christmas’ parties.
• Support & Opportunity - Performance is worth the effort. Your potential will be both recognised and supported. Career opportunities and development are available for all of our employees.

Your role in our team

• Approach all tasks and situations with a Safety First mindset.
• Maximise system performance and up-time through effective execution of all maintenance-related activitiesInvestigate and resolve system material flow issues.
• Participate in a broad array of electrical and mechanical tasks with minimal supervision.
• Support Production Team through basic fault correction coaching and troubleshooting.
• Assist in the installation of new or refurbishment of existing system components.
• Facilitate continuous improvement activities through broad system knowledge and site-specific enhancements.

Ideal candidate profile

• Qualified Electricians and/or Trade qualified Mechanics.
• Experience maintaining material handling systems in a light industry or distribution centre environment strong preferred
• Strong electrical (3-Phase, 480V, DC and 24V controls) and mechanical skills
• Familiarity with electrics/mechanics in drive technology (motors/gears)
• Familiarity with control technology (PLC/controls/inverters)
• Knowledge of wiring diagrams and electrical measuring
• Comfort working with wide assortment of computer systems
• Ability to work in a team environment
• Meets the physical fitness requirements including:- Frequent walking, climbing, squatting, kneeling, and standing for long periods of time- Working at heights of up to 30 metres (wearing fall-arrest gear and other PPE)- Lifting, pulling and pushing up to 25kgs unassisted

Contact:

Simon Fletcher 

sfletcher@witron.com